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Internal Visitor Survey Finds Happy Customers at Lake Mead | Sports & Recreation

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Internal Visitor Survey Finds Happy Customers at Lake Mead
Internal Visitor Survey Finds Happy Customers at Lake Mead

Nearly all visitors to Lake Mead National Recreation Area came away happy, according to a study by the National Park Service.

Results of the survey report that 95 percent of park visitors are satisfied overall with park facilities, services and recreational opportunities. The survey is designed to measure visitor satisfaction and visitor understanding and appreciation.

Write-in comments were consistently positive. Visitors would like to see improvements in the number of on-the-water law enforcement patrols and additional amenities such as more floating restrooms.

A few visitors expressed concern about the cost of entrance fees with this year’s fee increase; however, 77 percent of visitors surveyed said they were satisfied with the overall value for entrance fees paid.
This summer, the park completed more than $2 million in improvements to launch ramps and picnic areas as well as a $20 million upgrade at Willow Beach with funding from the Southern Nevada Public Land Management Act.

Annual visitor surveys have been conducted since 1998. Only since 2009 have enough surveys been returned to produce statistically valid results. This year, 400 surveys were distributed to a random sample of park visitors between June 1 and June 30; 237 surveys were returned. There is a margin of error of plus or minus 6 percent with 95 percent confidence.

The survey was conducted in cooperation with the University of Idaho Park Studies Unit.

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